Between the two lockdowns in 2020, Sage and OpinionWay conducted a study with 808 decision-makers from VSEs and SMEs in France to find out more about their perception of digital transformation and how it is taking shape. Today, Sage compares the responses of each of the profiles surveyed (payroll and HR management, information systems management, managers, administrative and financial management) to understand on which priorities their opinions converge.
While the daily life of companies is gradually resembling what it was before the pandemic, the various sectors have learned lessons from the crisis. This has been the source of many questions for companies and certain functions have been affected more than others. Conducted jointly by Sage and OpinionWay, the study dating from the end of 2020 highlights the challenges, concerns and priorities of VSEs, SMEs and ETIs over the past twelve months.
Security and ease of access to data cited as main benefits of the cloud
Asked about the advantages of cloud solutions according to them, all businesses cited data security first, with CIOs in the lead at 70%, followed by HR at 65%, CFOs at 63% and managers at 62 %. The centralization, accessibility and reliability of information come second for 63% of HR, 65% of CIOs and 55% of managers. Only the finance department stands out slightly on this point, citing in second place the limitation of administrative entries (62%). However, a small majority (53%) also cite document accessibility as a benefit of cloud solutions. This prioritization makes sense when you consider the fact that the vast majority of actions now take place online.
Concerns reinforced by the Covid-19 pandemic and announcing a trend in the organization of work which tends to be perpetuated in companies. Indeed, the need for remote access to documents has gained in importance in the eyes of 45% of managers and CIOs. For HRDs and CFOs, facilitating remote work has become more important with the crisis, for 45% and 41% respectively.
On the other hand, by reviewing their priorities, all have made concessions, in particular on the personalization of the tools they use on a daily basis. Thus, although it has grown in importance for a third of the HRDs questioned, it is mainly on this benefit that expectations have become less important for 14% of CIOs, 12% of CFOs and managers in the context of the health crisis. and economical.
A positive image of the cloud but which is slowly taking shape
With regard to these four functions, the cloud enjoys a very positive image among those who have adopted it. Indeed, if only one word had to be retained to define it, ease of use comes first for HRDs (20%), CIOs (20%) and CFOs (21%); for managers, this benefit is in their top 3 behind convenience and speed. In addition to these two qualifiers, also in the top 3 of all other professions, there is efficiency (cited by 14% of HR) and simplicity (cited by 17% of CIO profiles).
The cloud, as long as it is popular with those who use it, struggles to convince those who have not yet made the transition. Thus, it is the administrative and financial managers who have mostly taken the plunge. 30% use a cloud solution, followed by 26% of payroll and HR managers, 26% of information system managers and 25% of executives.
“For the vast majority of companies, the health crisis has revealed the importance of initiating reflection on the digitization of their business processes. While each of the profiles has their own requirements, their opinions converge on the same priorities and concessions. However, to be effective, this transformation must be done in the long term, because between understanding the advantages of existing technologies and implementing the change, the step is important. As the health situation improves, companies will move from emergency solutions to long-term decisions to anticipate the future, ”explains Sabine Ducrot-Ciss, Senior Product Director of Sage Southern Europe.